Frequently Asked Questions

Yes we do provide free quotes and stitch count estimates.

The files we give you are ready to go and when you download the file directly from the site, you should then take it directly to your machine. If you try opening our files with your software, your preset software settings will take over and corrupt the file we provided to you on the site and will not sew correctly. If you alter the files we provide in anyway, we cannot guarantee the quality of the sew out as we have no control over your software settings. If you need a color change or need the design sized within 10-15%, we will gladly make those changes for you.

If the file type you posses is not listed, please contact our support department and we will be happy to work with you and your specific artwork.

No. We will not use your information for any purposes other than contact about your account or design requests. We do not sell or provide any of the information including email and physical addresses to any outside parties.

No, we do not use any typeset or stock fonts as part of our digitizing process. All orders are digitized by hand by one of our experienced digitizers.

There could be one of two things preventing you from uploading your artwork to the site. One issue could be that the file is too large to upload and if this is the case you should get a message in red letting you know the file exceeds the sites limits. If this happens, please email us the artwork to and it would be best to put a note in the order/quote letting us know you emailed the artwork because you were unable to upload it. The Second issue that will keep you from uploading artwork will be that you forgot to mark/select something in the required fields, (Project Name, Garment Type, Location Site &Turnaround) please make sure you have something selected for these fields and the system should let you proceed to upload your artwork. If you still have issues, please do not hesitate to use our Live Chat option on the website or give us a call.

An edit is a correction to the digitizing file for a quality purpose or perhaps a color change is needed. A revision usually occurs when the original design/artwork is changed in any way after the design has been digitized to match the provided artwork. Edits are normally free, whereas a revision may constitute a new charge to make the requested changes, which prior approval is obtained before the revision is done.

Yes, if bad artwork submitted or if a previous sew-out is provided as artwork, this may delay the digitizing turnaround. Clean vector art is always best, but we can work off of just about anything, it will just delay the digitizing process as we may have to send the logo to our art department, so that clean vector art can be created for the digitizer to work off of.e.

Once your design is completed we will email you the files also you can download the files from your account which you had setup with us for processing your orders. Visit our website put your username and password and you will find the orders under the order records. Please don’t hesitate to call or email us if you have any sort of issue to download the files.

Please use contact form to mention what Problems you are facing (we will fix it as soon as possible).

We currently accept the following list of files types: doc, pdf, xls, jpg, dst, exp, ai, eps, ngs, gif, emb, docx, xlsx, cdr, bmp, tif, zip, psd.

PayPal is a trusted leader in online payments. We provide the option to use PayPal for clients who have PayPal accounts or would prefer to pay with their credit card through the PayPal system.

We offer our customer to provide their credit card information to our accounts department please do not fax or email us the credit card information because it is not a secure way. Our accounts department will call you to take the credit card information in regards to make a payment of your outstanding invoices..

Mapel Digitizing does not digitize in one particular program, which allows us to provide a vast array of embroidery formats. Some of more popular format types we provide are the following: DST, EMB, EXP, NGS, MLS, CND, BARUDAN, TAJIMA, HAPPY, ZSK, PES, HUS, JEF, XXX. If you do not see your file type listed please let us know so that we can make sure that we can output to your specified machine.

When digitizing a design, we have to account for movement within your hooped fabric. In order to do this we will over compensate certain letters to allow for them to appear straight on your particular garments. The virtual pdf sew out may appear uneven; however we assure you that is will not appear that way when sewn.

Yes we do puff or raised foam embroidery for hats. You can find some samples on our website under the digitizing gallery option.

Yes we do appliqué designs as well check out some samples in our sample section on our website.

No. there is no charge to setup an account with us it is absolutely free.

No. Mapel Digitizing is determined to provide you with the best possible embroidery file for your specific application. We consider edits to be corrections to the digitizing for quality purposes. If for any reason you are unhappy with the quality of your design, we will work with you to correct the problem. However, if you need a change to a design that is not quality related and requires new digitizing after the fact, there may be a charge to make the changes. We will notify you up front if any additional cost is necessary before making these kinds of changes.

Do you have any order?

Contact us without any hesitate.